Refund policy

 

All Sales Are Final. 

All products are custom made at the time of purchase and we are therefore unable to accept exchanges or returns. 

 

If your order arrives damaged, incorrect, or incomplete you can email us at medievaltimes@wearsthetrend.com. Please provide evidence of the damage, incomplete, or incorrect item in your email and we will submit a refund for your order. We are not responsible for damages to merchandise once the item has been washed or worn.

Lost or missing packages for orders showing a delivered tracking status are not eligible for replacement or refunds. Once a package leaves the fulfillment facility with the carrier delivery is beyond our control. Check with your neighbors and contact your local post office for a GPS location of where and when the package was dropped off.